Introduction
We genuinely appreciate your trust in choosing our courses and learning resources.
Our products—whether physical study material or digitally delivered classes—are designed with care and backed by robust support to ensure a smooth learning experience.
To maintain fairness, transparency, and quality service for all students, we follow the Refund, Return & Replacement Policy outlined below.
This policy applies to all purchases made through our website and mobile application.
Frequently Asked Questions
1. Can I cancel my order?
No. Once an order is placed, it cannot be cancelled, and no cancellation or refund request will be entertained in normal circumstances.
2. Is there any situation where a refund is allowed?
Refunds are allowed only under the following exceptional conditions:
| Condition | Refund Eligibility |
|---|---|
| If access to recorded classes cannot be provided due to a technical issue from our side despite complete support and troubleshooting | 100% Refund |
| If the incorrect course/product is delivered | 100% Refund |
| If the product delivered is physically damaged, unusable, or printed incorrectly making reading/studying impossible | Replacement will be provided for the Books. Applicable Shipping charges might have to be borne by the customer. |
Replacement/Refund will only be issued after verification and return of the damaged/incorrect product.
3. Will I receive a refund if I want to cancel due to personal reasons or a change of mind?
❌ No. Refunds will NOT be provided for reasons including but not limited to:
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Change of mind or interest
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Purchased course by mistake
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Laptop not meeting required specifications
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Connectivity or internet issues
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Completed or partially used course
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Disagreement with teaching style or content
4. What are the rules for Replacement?
Replacement is allowed only in the following cases and within 5 days of delivery:
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Received product is damaged or unusable
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Printing issue makes material unreadable
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Wrong product delivered
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Software does not function even after complete remote support
⮕ Replacement will be issued only for the same item purchased, not for another course or product.
5. Who bears the return shipping charges?
If the return is due to damage, incorrect product, or system failure from our side –
✔ We bear the shipping cost
If the return is requested for any customer-side reason, it will be ensured that the reason stated is genuine and not malicious.
❌ Customer bears the shipping cost
6. What is your policy for digital software and classes?
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Full technical help will be provided to ensure proper functioning.
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Any issue will be resolved remotely by expert support.
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Refunds are issued only if access to classes cannot be provided at all, even after complete support.
7. What is the shipping time and courier process?
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Orders are shipped within 5 working days
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Delivery time:
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India: 7 working days
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International: 14 working days(However, for reasons beyond our control, it might take longer)
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Delivered via reputed courier services; tracking details will be provided by email.
8. What is your packaging process?
All study materials are carefully packed to prevent damage during transit.
Final Note
By purchasing from our website/app, you agree to the above Refund, Return & Replacement Policy.
We strongly request all customers to read product details, device requirements, and terms carefully before purchasing.
For support or assistance, please contact our team.
Contact – [email protected] or [email protected]
You can also contact us on the number provided – 9803000444